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Clients give high praise to Daybook tech support
Clients
give high praise to Daybook tech support It is always good to
get feedback, whether it be good or bad, and we would welcome
yours, even if * in fact especially if - it is not as glowing
as the comments that follow.
Customer Support
and Training Coordinator, Maryvonne Lumley writes: “I have worked
with all members of the technical team since they joined the company.
They are all scrupulously conscientious and I’m struck by just
how keen they are to keep our clients happy. I knew that they
were too modest themselves to seek any feedback, so I approached
several of the people who I know have had frequent dealings with
the team lately. Here are a couple of examples of the kind of
feedback we received…”
Marilena Venter,
Database & Circulation Manager for Creamer Media (Pty) Ltd, one
of Daybook’s South Africa-based clients, comments: “I can honestly
say that the Daybook support desk is extraordinary. In the last
18 months we needed a lot of support with various issues from
data corruptions, segmentation, upgrades and general queries about
memory and hardware issues. All these issues were addressed promptly
and solved where possible. The support received from Workstation
has been great. Thank you, especially to Balinder. He is great!”
Tim Quartly-Watson,
technical head at Renaissance Ribbons in California, who has been
using first Modulus and then Daybook Enterprise since 1998, comments:
“Customer support has been very responsive and queries, thanks
to the eight-hour time difference, are often answered overnight.
“
The flexibility
and functionality of Modulus was always a strong point; with Daybook
it is better and continues to advance. We rate highly the ability
and responsiveness of the Customer Support staff to respond quickly
to our specific issues and enhancement requests. Indeed, it is
having a direct input to the support and designers that sets Daybook
apart from its competitors. Today's requests become part of tomorrow's
programme. “
No programme,
particularly one as flexible and customisable as Daybook is entirely
without problems. What sets Daybook apart is the way the highly
committed and knowledgeable Customer Support staff responds to
them. They work until they are fixed.”
If you have
had dealings with our technical support team and would like to
let us have your comments, we would be grateful to receive them.
Please send your email to maryvonne@daybook.co.uk
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