* Support desk personnel
* Contract administrators
* Service controllers
* IT managers
* Field engineers
* Workshop staff
* Customer service
* Contract salespeople

...are all supported by Enterprise 6's Service Desk. You can...

* Log calls
* Record service visits and other time-based activity
* Order parts and materials
* Track serial numbers
* Maintain a database of problems and solutions.
* Generate contracts from sales orders
* Invoice service and support agreements