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A case of mistaken ID?
Oh dear, there we go again. Just when things seemed to be going so smoothly, you hit a key or click a mouse, and suddenly there it is. It's panic inducing and unintelligible, but the meaning of the message that appeared out of nowhere, accompanied by a small sound just to make sure that you don't miss it, is quite clear - whatever you just did, your computer didn't like it. And to make sure that you are in no doubt at all about what it was, there is the explanation, "ID=-10098".
One of the joys of using a computer system is when something goes wrong and you have to work out precisely what is playing up. This can certainly happen when you are using Daybook products. Let's say that you have installed a new version of 4D and are happily working away when you get a message saying that you do not have the "necessary permissions" to do something. It's a Bug created by Daybook!
Well, actually, it is not - it's a message coming from the operating system. However, we cover this particular problem in the article below.
Similarly, you can get errors from the 4D database engine used by Daybook products. They can be at least as confusing. Some may need expert attention, a bug may cause others, but there are some that relate to the way you have your 4D system configured and which you can resolve, with maybe a little head scratching. Here are just a few:
Error Code - Relates to - Suggestion
10500 to10504 - Bad data - Run 4D tools
-9995 - Using demo version of 4D - Get 4D licence
-108 - Not enough memory - Usually only occurs on PC. Allocate more memory to 4D
-9976 - Trying to login while back up is on. - Run backup out of working hours
-10001 and -10002 - Lost connection to the database - Check server, check network connection. Also can occur when machine has gone to sleep - change setting for this.
-34 - Hard drive is full - Clear up hard drive
Life is just too short to ask you to read through any more than those, but hopefully you are starting to get the picture: if you know what the code means, then a solution may be obvious. A full list of 4D error codes can be found at:
http://www.4Duk.com/support/errorcodes.html
So, if an error message confronts you, it may be a problem of our making, or it could be a case of mistaken ID. If you report it to us via our call-logging system, then we will let you know. On the other hand, you could spend a couple of minutes yourself, and maybe all will be revealed. Just don't panic.
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