The Daybook e-letter news, tips and features to help you get the best from your system July 2004

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  • Daybook Enterprise:
    LOOKING TO THE PAST TO
    VALUE THE PRESENT

    - by Maryvonne Lumley -

    “Familiarity breeds contempt”, so the old saying goes: the things we use on a day-to-day basis are often taken for granted (until, like the washing machine, they break down).

    Daybook Enterprise probably comes into this category. When I first started using Modulus (the precursor to Enterprise), I had for several years been teaching people how to use current business software. I was used to having to quickly learn new software myself, but even then I was somewhat daunted by the apparent complexity of Modulus.

    Then I began doing Modulus training. The first time I trained someone else on Modulus, although that person was very capable, I could see that, even after a quite lengthy period of training, she hadn’t really fully grasped it. As I trained more people, I was aware of the difficulty they initially experienced in getting to grips with Modulus. Although Modulus did its job well, there was quite a steep learning curve before users could start to get maximum benefit from it.

    The Daybook interface

    These days, I am mostly training people to use Daybook Enterprise. They are still capable people, but that does not account for the ease with which they are now picking up the fundamentals of the new system. After just a couple of fairly short sessions most people can comfortably carry out their core tasks.

    To me this is a testament to the good work that has been done on the Daybook interface. Of course people still encounter problems; there will always be procedures to be done that people do need help with. However, they are usually more complicated tasks, and even then, the solution is often surprisingly simple.

    The new version of Daybook Enterprise is a far cry from the old Modulus, and perhaps only by looking backwards can those of us who have used both, appreciate just how user-friendly Daybook Enterprise is.

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    Also in this issue:  
     
  • Silencing the CRM Cynics
  • Techno-whiz joins Daybook
  •  

  • News in brief
  • Tip of the month - (PDF 436KB)
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