Daybook CRM is a sophisticated CRM system, that handles marketing control, sales support (including enquiries, orders, quotations and campaign management), customer service and help desk, contact management, scheduling and workflow. It is fully integrated with Daybook Financials, a comprehensive set of multicompany, multicurrency, multientity accounts. Many standard office functions, such as word-processing, email and SMS messaging are also integrated.
There are also specialised volumes to handle events, publishing and recruitment and other functions and a scripting language for adding special functionality.

You also have very sophisticated information-gathering and reporting.

INTEGRATION
Daybook Enterprise is an integrated system, capable of supporting most business operations. Critically you work with one set of data across the whole of your enterprise. Customer service, marketing, sales, inventory, accounts and all other operations share the same information and many of the same tools. There is no need for programmed links between CRM, finance and other databases and, as a result, support costs are greatly reduced and reliability enhanced.

ADAPTABILITY
Daybook Enterprise is very unusual indeed in its ability to adapt to a range of requirements, with individual functions added using the Daybook scripting language. Consequently, it provides the best of both worlds - the reliability and advanced feature set of a shrink-wrapped package and the individual tailoring of a bespoke system.

SCALABILITY
The system can support SMEompanies of all sizes. It is particularly effective for those with plans for fast growth and ones whose size means that they need a solid, professional management system.

RELIABILITY
The core of Daybook Enterprise has been supporting companies for over ten years. It has strong IT management features, including integrated backup, server mirroring and a range of data management utilities.

Productivity tools
Diary
Contact management
Customer information management
Data list management
Record selection manager
Resource management
Word-processing
Mailshots
Email
Quickstats
Integrated charting
Data mining facilities
SMS messaging
Business Alerts
Fax

Options
Mailsort
Workflow sequencing
Macro scripting
Events manager
QuickAddress
Sales forecasting
Target management
Marketing campaign management

Customer service
Customer information management
Contact history
Automatic task generation
Workflow management
Campaign management
Trading analysis

Options
Subscription manager
Service Desk
Events manager