Every service centre depends on its own unique processes to maximise quality of delivery. So when you are looking for a CRM and service system, it is absolutely essential that it should capable of customised to match those requirements.

You may run a variety of contracts and service plans, each with their own charging schemes, frequency of payment and billing requirements. Charge bands may be related to purchase price, equipment type of be manufacturer specific. The workflow required for any call may change too from case to case, but a good service system should always be capable of ensuring that your procedures are followed in each case, so that you reduce the likelihood of human error.

When it comes to management information, a good system should do much more than give details of outstanding calls or escalation: profitability and performance statistics are vital and you may well need to have detailed financial and other information for service divisions, contract types, and so on. In order to so this, you will need to ensure that your service system is as closely integrated as possible with your accounting and other business management software.

These are just a few of the considerations that you should take into account when deciding on the software that is best placed to support you.

Daybook Software Solutions in London provides full range of CRM. Professional Software with full integration with Diary, Service Centre, Sales Order Processing.

There are massive benefits to be gained from having a single management system and just one set of data, instead of the fragmented systems that run most companies. It is common to find different systems used for sales, marketing, finance, distribution and administration. Around 65% of programming time within corporates is spent trying to integrate and replicate disparate systems within a single company.

Daybook Enterprise eliminates all that data duplication and needless crisis management, with huge time and cost saving implications.

For company bosses, the Daybook Enterprise software system offers the ability to look at what is truly going on within a company at one go - across the board - from sales and marketing, stock and warehousing to finance and administration. It is a dynamic management tool, enabling swifter information gathering and empowered decision-making.

Daybook have had years of experience of developing Business Management Software Solutions. Our clients are based around the world. For further information about how a Daybook service control system could help you , email info@daybook.co.uk

With the Daybook Enterprise suite, you can choose the functionality you need from a wide range of volumes.

Daybook CRM is a sophisticated CRM system, that handles marketing control, sales support (including enquiries, orders, quotations and campaign management), customer service and help desk, contact management, scheduling and workflow. It is fully integrated with Daybook Financials, a comprehensive set of multicompany, multicurrency, multientity accounts. Many standard office functions, such as word-processing, email and SMS messaging are also integrated.
There are also specialised volumes to handle events, publishing and recruitment and other functions and a scripting language for adding special functionality.

You also have very sophisticated information-gathering and reporting.

INTEGRATION
Daybook Enterprise is an integrated system, capable of supporting most business operations. Critically you work with one set of data across the whole of your enterprise. Customer service, marketing, sales, inventory, accounts and all other operations share the same information and many of the same tools. There is no need for programmed links between CRM, finance and other databases and, as a result, support costs are greatly reduced and reliability enhanced.

ADAPTABILITY
Daybook Enterprise is very unusual indeed in its ability to adapt to a range of requirements, with individual functions added using the Daybook scripting language. Consequently, it provides the best of both worlds - the reliability and advanced feature set of a shrink-wrapped package and the individual tailoring of a bespoke system.

SCALABILITY
The system can support SME companies of all sizes. It is particularly effective for those with plans for fast growth and ones whose size means that they need a solid, professional management system.

RELIABILITY
The core of Daybook Enterprise has been supporting companies for over ten years. It has strong IT management features, including integrated backup, server mirroring and a range of data management utilities.

Productivity tools
Diary
Contact management
Customer information management
Data list management
Record selection manager
Resource management
Word-processing
Mailshots
Email
Quickstats
Integrated charting
Data mining facilities
SMS messaging
Business Alerts
Fax

Options
Mailsort
Workflow sequencing
Macro scripting
Events manager
QuickAddress
Sales forecasting
Target management
Marketing campaign management

Customer service
Customer information management
Contact history
Automatic task generation
Workflow management
Campaign management
Trading analysis

Options
Subscription manager
Service Desk
Events manager

Financials
Nominal Ledger
Cash Management
Accounts Payable
Accounts Receivable
BACS
Report Writer
Credit Management
NL Consolidation
Inter Entity Accounting
Budget Management

Options
Job Costing
Multicurrency accounting
Multilayer accounting
Project Accounting
Project Billing

Distribution
Inventory Control
Sales Order Processing
Invoicing & Sales Analysis
Purchase Order Processing
Purchase Order Requisitioning
Telesales

Options
Contract Management
Stock assemblies
Serial number tracking
Sales and purchase price matrices

Web Enterprise
Web Development Toolkit
Online credit card authorisation

Infrastructure
Database Manager
QuickReport generator
4D Tools
User-definable fields
User definable reports and forms
Scriptable word-processor
Data access management
Scriptable report writer
SuperReport report generator
4D Write word-processor (MS Word compatible)
Daybook scripting
4D code execution
Business Alerts
4D Client/Server architecture

Data management
Deduplication entry filters
Deduplication utilities
4D Tools
Datacheck tool kit
Financial data integrity tools